![]() ![]() The built in Windows 10 drivers do allow me to find and print to the device, however the user wants to scan from the device to the computer.Īha - no problem I say. There is a HP 8600 Officejet (n911A) that is existing in the office connected via network connection. I have an odd issue that is causing me to pull out what little bit of hair I have left.Ĭomputer is a Windows 10 HP, new deployment small form factor I7, SSD, very nice fast machine. Thank you and have a great week ahead.Greetings all. Good luck and keep me posted about the developments. If this helps, please mark this as “ Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Run all the latest windows updates and ensure that they are correctly installed on the computer. ![]() Then try printing from multiple apps like MS Word etc.Uninstall and reinstall the latest version of Adobe Reader.and install it on the computer after selecting the correct operating system.Ĭonnect the printer to your computer only when the setup prompts for the printer. Then download the latest full feature driver from. Ignore the Regedit option if it cannot be done.If possible, delete the printer from the registries using Regedit or using any other 3rd party application.Delete the files in the folder (You might not be able to delete all the files). It would bring up the temporary files folder.Type %temp% in the run box and click Ok or hit the Enter button.Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,.Delete all the instances of your printer listed in devices and printers.You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.Go to devices and printers, in the control panel and select any printer listed there and you will get some options on the top.( Right click on the Windows button to access device manager) Check in device manager, if the printer is listed there, please delete it.Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.).If it continues, then uninstall and reinstall the printer drivers at the root level by following these step by step instructions: Then update the printer’s firmware by following instructions from this link:.perform steps from the section “ Step 1: Reset the printer” perform a hard reset on the printer from this link.Meanwhile, I will be providing a roadmap with some troubleshooting steps to resolve the issue. Did you uninstall and reinstall the latest version of Adobe reader?įurnish all the requested information for me to assist you correctly.Did you run all the latest Windows updates?.Did this occur after a software or Windows update?.Let me gather some information for better clarity to assist you correctly: Great assessment and commendable diagnosis made. I will be glad to assist you and let’s get right to it. Thank you for posting your query in the HP community. ![]()
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